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SHIPPING & RETURNS /
APPLY FOR CREDIT /
CONDITIONS OF SALE
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1) SHIPPING & RETURNS
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Shipping
All shipments are FOB Spicers unless otherwise indicated. Please inspect the shipment for damage at the time of receipt and notify the carrier prior to signing receipt of product.
Prepaid & Charge: Spicers will arrange and pre-pay the shipment of your order. Shipping charges will be added to your invoice.
Collect: We would be happy to arrange shipment with your preferred carrier using your carrier account.
Pick Up: Orders may be picked up at our branch locations during regular business hours.
Please indicate if you require a power tailgate. Standard delivery is to receiving dock/door.
Any special delivery requirements or additional charges imposed by the carrier are the responsibility of the buyer. Shippers Supply does not take responsibility for products damaged during transit. Please inspect the shipment for damage at the time of receipt and notify the carrier prior to signing receipt of product.
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Returns
We will accept returns with an RGA number (Returned Goods Authorization) on stocked merchandise within 10 days of receipt of goods. Please call Customer Service at 1-800-661-5639 for return details.
Returned product must be unused, in new, resaleable condition and must have all of the original packaging. Custom, non-stock or special-order items are not returnable. Return shipping charges are the responsibility of the customer unless otherwise agreed. Re-stocking fees may apply.
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2) APPLY FOR CREDIT
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Download this fillable PDF form to set up an account and apply for credit with Spicers Canada ULC.
Please complete the form in detail, print and sign the form, and then email it to [email protected]
[/vc_column_text][vc_empty_space height=”40″][button size=”medium” icon=”fa-chevron-right” target=”_blank” hover_type=”default” text=”Download Credit Application Form” icon_color=”#ffffff” color=”#ffffff” hover_color=”#ffffff” hover_background_color=”#000000″ hover_border_color=”#000000″ border_radius=”0″ link=”https://www.spicers.ca/wp-content/uploads/2021/06/Spicers-Credit-Application-2021.pdf”][vc_empty_space height=”5″][button size=”medium” icon=”fa-chevron-right” target=”_blank” hover_type=”default” text=”Download Credit Application Terms and Conditions” icon_color=”#ffffff” link=”https://www.spicers.ca/wp-content/uploads/2021/06/Spicers-Canada-Terms-Condition-English.pdf” color=”#ffffff” hover_color=”#ffffff” hover_background_color=”#000000″ hover_border_color=”#000000″ border_radius=”0″][vc_empty_space height=”20″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” background_color=”#ffffff” border_color=”#ffffff” padding_top=”50″ css=”.vc_custom_1614282887599{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 5px !important;background-color: #ffffff !important;}”][vc_column css=”.vc_custom_1614282729385{padding-top: 15px !important;background-color: #ffffff !important;}”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” css=”.vc_custom_1612816504523{margin-bottom: 40px !important;}”][vc_column_inner css=”.vc_custom_1614282718913{margin-top: 0px !important;margin-right: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;}”][vc_empty_space height=”30″][vc_column_text css=”.vc_custom_1625230952120{padding-right: 15px !important;padding-left: 15px !important;}”]
3) CONDITIONS OF SALE
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Although every effort has been made to provide an error free site, we reserve the right to correct prices in the event of error. Publication, distribution, or possession of this price list does not constitute an offer to sell these products.
Terms
Commercial Print Accounts:
1% 15th Month Following, Net End of Month Following Invoice Date
All Other Accounts:
Net End of Month Following Invoice Date
One per cent discount is allowed if payment is received no later than the 15th of the month following date of invoice, except when paid by Credit Card. Your account must be current to qualify for this discount and it is your responsibility to ensure delivery of payment.
Credit Card
Credit Card payments will only be accepted at the time of sale on “cash before delivery” basis. For regular, high frequency accounts, we do offer the convenience to process credit card on a weekly basis. Credit card payments do not qualify for early payment discounts.
Exclusions
Equipment, Software, Service, Parts and Labour are not subject to early payment discount.
Equipment Sales are subject to the following terms: 25% Down payment upon order placement, 50% due on delivery, 25% due within 30 days from delivery. All equipment sales are subject to approved credit, early payment discounts do not apply.
Service Charge
Unpaid balances that are past due our terms (accounts that have not been paid in full by end of month following), will be subject to finance charges of 1.5% per month (19.562% per annum, compounded monthly).
Delivery
All deliveries are subject to an applicable delivery fee, based on location.
Returns
Mill orders will not be accepted for credit. All items in our cut sheet section that are not stocked pre-cut cannot be returned for credit. All returns must be cleared by our office before pick-up will be made. All stock must be securely packed in original wrappers and cartons. All merchandise must be returned no later than 30 days after invoice date.
A restocking charge of 15% of the value of goods returned or minimum $40.00 will be charged. When it is necessary to return an order to a supplier, the supplier restocking charge and corresponding freight charges will be applied in addition to Spicers restocking charge. Returns on items that are not stocked locally but have been purchased from another Spicers division will be subject to our standard restocking charge plus the freight charges that have been incurred in transferring the stock from and returning it to the original stocking location.
Claims
All claims for errors or corrections must be made within five days from receipt of goods.
No allowance will be made if goods have been cut, printed, punched, or otherwise made less saleable.
Substitutions
While it is our intent to keep in inventory quantities of stock that reflect normal business demands, we may periodically be temporarily out of stock of a given item. If this should occur, we will endeavor to locate or substitute another grade of equal quality and value.
Shipping Directions
Orders will be shipped using the most cost and service effective route.
Please Note: Additional freight charges or fees may be applied if products are not stocked in your region.
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